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The District Crisis Team responds to any traumatic event from a death, accident, natural disaster or incident that creates a disruption to the normal day to day school routine. Results of such events include strong emotional reaction, interference with the ability to cope and a strong physical reaction. The District Crisis Team is composed of experienced School Psychologists, School Social Workers and Mental Health Counselors or Specialists who provide on-call assistance to students, faculty and staff in crisis throughout the Duval County Public Schools.

The School Psychologist for Crisis Response is available to present to organizations in the community on topics related to coping with grief and loss to individuals in the community through the Parent Academy as well

In addition to responding to school crises, the District Crisis Hotline serves as a resource for schools providing community resources for individual and family grief counseling and other needed services. When needed, the coordinator of crisis response can also connect families who have lost a child to resources for funeral expense assistance.

According to the Youth Risk Behavior Survey from 2015, disturbing numbers of Duval County middle and high school students are seriously considering suicide — 1 in 4 middle school students and nearly 1 in 5 high school students. The District Crisis Hotline is available to school personnel when a student is actively threatening to harm themselves or someone else, when a student has wounds that may be self-inflicted or if a student is a danger to themselves.